Shipping PolicyUpon checkout, you can choose between Standard Ground and several UPS options. When you select Standard Ground (often the best rate), we may ship via USPS (US Mail) or UPS, based upon what is most economical for your order. We also offer UPS Next Day Air® and UPS 2nd Day Air®. If your order is shipped to Alaska, Hawaii or Canada and you select Standard Ground, you may incur additional shipping charges depending upon the actual weight of your package. We will advise you before shipping. We ship all orders within 7-10 days or sooner, depending on your desired shipping choice. If any products ordered are out of stock, you will be notified. Please note, UPS requires a street address for delivery (no P.O. Boxes.) For our international customers, please Contact Us if you would like to discuss additional shipping options and rates. Return PolicyPetkin offers a 100% satisfaction guarantee on all consumer orders within 30 days of receipt. If for any reason you are not happy with any of our products, simply ship back the unused portion to us along with your receipt for a full refund of the purchase price less shipping and handling.
Please ship all returns to:
4052 Del Rey Avenue, Suite 105
Marina Del Rey, CA 90292 Please include your full name and mailing address along with a short note telling us why you were not happy with our product. Refunds will be processed within 4 weeks. For any questions or comments about your return, please Contact Us.
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